Update as of September 19, 2024: It is with a heavy heart that we announce the permanent closure of Bottoms Lab. In conjunction with our Closing Chapter Sale that begins on September 19, 2024, 3.45pm, we regret to inform you that we will no longer be able to accept returns or exchanges for orders made on or after September 19, 2024, 3.45pm.
Read here for returns and exchange policy applicable for orders made before September 19, 2024.
FAQ
PRODUCT DEFECTS
We're so sorry the order you received was less than perfect. We do have a strict quality control process in place however, a few may have slipped through the cracks.
In the event where you receive damaged goods or if there’s a manufacturing defect on the item(s) that we have shipped out to you, please email us a clear picture of the defect to hello@bottomslab.com within 7 days from the date the product was received so that we can assist you in a timely manner and we can replace the item for you.
WRONG ORDER
We understand it can be frustrating to receive the wrong order. Please submit a photo through our return portal and select your desired outcome. Alternatively, you could send in an email at hello@bottomslab.com and our team will guide you through the process.
ORDER AMENDMENTS
We work very quickly to process all our orders. Please notify our customer support team with your order ID and email within 24 hours via email at hello@bottomslab.com.
However, we cannot guarantee that your order can still be amended as it may have been processed within 24 hours and if that’s the case, we are unable to allow any changes. Please check our size chart carefully before you place an order.
ORDER CANCELLATIONS
If you wish to request for a cancellation of your order prior to dispatch, please email us at hello@bottomslab.com within 12 hours upon placing your order. If your order has been fulfilled before the 12 hours' time frame, we will not be able to proceed with the necessary cancellations. Anything past 12 hours will not be eligible for cancellation
We cannot guarantee that your order will be cancelled upon request as our Fulfilment Team works very quickly in processing all our orders.
ALL OTHER QUERIES
Email us at hello@bottomslab.com for us to assist you further.