FAQs

Orders & Payments

You can just add items into your cart and check out. Once you've made your payment, you will receive a confirmation email with your order number.

No registration is needed as we track purchases via email and order number.

Please email us at hello@bottomslab.com for us to help locate your order.


We accept:
- Online Banking & Debit/Credit Card via BillPlz
- Debit/Credit card via PayPal (No PayPal account is needed if you're paying via Debit/Credit card)
- e-Wallets (GrabPay, Touch 'n Go, Boost)

We currently do not provide option for Cash on Delivery (COD) as a payment method.

You can refer to our size chart here.

Back to the top

Shipping & Delivery

We ship within whole Malaysia. If you do not see your location during checkout, please drop us an email at hello@bottomslab.com.

All orders will be shipped in 3-10 working days depending on delivery areas. You can refer to our shipping page here.

Usually when parcel is in transit, there will be no updates however, if you have concerns regarding your parcel, feel free to reach out to us at hello@bottomslab.com for us to further assist you with your order.

In cases where you did not manage to receive your item due to failed delivery, please let us know via email. Note that a re-shipping fee of RM8 - RM10 depending on location will incur.

Back to the top

Returns/Exchange & Cancellations

You can cancel your order within 12 hours upon placing your order. To cancel your order, please email us at hello@bottomslab.com  for us to process them for you. Unfortunately, any orders past 12 hours will be registered onto our system and we will not be able to cancel them. 

Sure! You may refer here for our exchange policy.

With a stringent quality check in place, sometimes these defective items slip through the cracks. We'd like to make this right by sending you a replacement. Do send us pictures of the defect and send it to hello@bottomslab.com for us to process a replacement for you right away.

Back to the top

For any other questions, please email us at hello@bottomslab.com for us to assist you with it.

x